Always talk to your client!

Working at Aenima helped me understand a lot about business dynamic and client-provider relations. I always knew good communication is very important in any business relationship, but now I think it's like the single most important thing companies like us need to worry about.
First of all project success rate dramatically improves with good communication. When all the risks and dangers in the project are brought to attention as soon as their spotted you have a much better chance of dealing with them in non-destructive manner. The sooner you know about a problem the more time you have to work on it.
Feedback from your clients is the most valuable information you can get. As Donald Trump said - it's actually good when your clients complain to you - it's the best lesson you can learn! If you want to stay in business you have to know exactly what your clients expect from the product/service you're selling. So listen carefully, take notes, draw conclusions.
At Aenima we're working very hard to improve all aspects of communication both internally, in our teams and externally, with our clients. Our clients need to know that they are being listened to and that they are always up-to-date with the status of their projects.